Patient Care Coordinator

Amelia Aesthetics is dedicated to empowering individuals through modern plastic surgery, medspa and health procedures designed to inspire a lifetime of confidence. Specializing in life-changing breast, body and facial surgeries, Amelia Aesthetics combines cutting-edge techniques with a compassionate care.

The Amelia team is built on providers and staff selected for their exceptional skills and genuinely kind hearts. With locations in Raleigh, St. Louis, Evansville, Wilmington, San Antonio, Tampa Bay and South Florida, Amelia Aesthetics is among the fastest growing aesthetics groups in the US.

About the Opportunity

We are seeking a Patient Care Coordinator to serve as the primary point of contact for our patients and a key driver of the patient journey from first inquiry through surgery.

You will be on-site, fully immersed in the day-to-day of the practice, guiding patients through consultations, education, and booking — while also supporting operational excellence behind the scenes through pipeline management, follow-ups, and scheduling optimization.

In this role, you will act as a bridge between patients, surgeons, and internal teams—delivering the Amelia experience with both warmth and precision, while helping drive conversion, efficiency, and overall practice growth.

What You’ll Do:

• Serve as the primary point of contact for patients from initial inquiry through surgery, ensuring a seamless and elevated experience
• Guide patients through the consultation and booking process, including education on procedures, pricing, and financing options
• Manage patient pipelines and follow-ups to optimize consult-to-surgery conversion
• Coordinate surgical scheduling, ensuring accuracy, efficiency, and alignment with provider availability
• Build strong relationships with patients, establishing trust and delivering a high-touch, personalized experience
• Conduct onboarding calls to capture, educate, and prepare patients for their surgical journey
• Collaborate closely with surgeons and clinical teams to align on patient needs and expectations
• Maintain accurate and detailed documentation within Nextech and CRM systems
• Proactively identify opportunities to improve patient experience, scheduling flow, and conversion performance
• Assist with pre-operative preparation and ensure patients are fully informed and ready for surgery
• Participate in team meetings, reporting, and ongoing training to continuously improve performance
• Support and participate in patient events, practice activations, and community initiatives to enhance the Amelia experience and patient engagement
  

What You Bring:

Required Qualifications

• Proven experience in a patient-facing, sales, or coordination role (aesthetics, healthcare, or luxury service preferred)
• Strong ability to build trust and connect with patients while confidently guiding them toward decisions
• Excellent communication skills—both verbal and written—with a polished, professional presence
• Highly organized with strong attention to detail and the ability to manage multiple patients and priorities at once
• Results-driven mindset with a focus on conversion, follow-up, and achieving goals
• Comfort discussing pricing, financing options, and handling sensitive patient conversations with care and confidence
• Ability to work collaboratively with surgeons, clinical teams, and leadership
• Proficiency in learning and utilizing systems such as Nextech, CRM platforms, and scheduling tools
• Strong problem-solving skills with the ability to think ahead and anticipate patient needs
• A positive, team-first attitude with a willingness to step in and support where needed
• High level of discretion and professionalism when handling confidential patient information
• Passion for aesthetics and delivering an exceptional, elevated patient experience

Preferred Qualifications

• Bachelor's degree or equivalent
• Experience in sales
• Experience in aesthetics, wellness, healthcare, or luxury lifestyle verticals
• Familiarity with HIPAA-compliant content workflows, and social media consent practices in a medical setting

What We Offer

• Competitive base salary commensurate with experience
• Health, dental, and vision benefits
• Paid time off and paid holidays
• Access to Amelia Aesthetics employee treatment benefits
• Professional development support
• Health, Dental, Vision options
• 401(k)
• Parental Leave
• Friends & Family discounts on medspa and surgical services
• A collaborative, creative culture with real opportunity to grow alongside a scaling brand